Said person did not turn up. You've already flagged this Clive 2 reviews. Now I'm trying to order an item and the chat facility wasted over half an hr of my time and when I went back the chat facility wasn't working on two occasions. They seemed of very poor quality. 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. The tap has had to be replaced once (under warranty) and has needed 4 different cartridges to stop it dripping (and it is now dripping again). I need to get rid of the broken tiles myself as they don’t collect them. Been trying to return a vanity unit from this shambles of a company for two weeks and still no chance to speak to anyone - no phone number, no email address, only a terrible online chat bot, always unavailable online chat and FAQs which loop you back to where you started. Reply. ... Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. I have an item that I want to return and now they are saying "sorry you are out of your 14 days"!!! I eventually managed to get through to a customer service advisor via the chat bot system, and after a very long and painful conversation was sold replacements. Share. VictoriaPlum.com heeft 5 sterren! When you’re ready simply visit this page to start comparing your products. I've had to cancel my card due to senior manager suggesting I haven't paid, when my bank says I have. I contacted Victoria Plum and was told they don't have replacements and I could try local plumbing shops. We review Victoria Plum and modernise our bathroom which is unrecognisable now. 10 VictoriaPlum.com reviews. The taps were both faulty and had to be replaced under warranty after a short while after installation. Victoria Plum Cakery - 57 downs park avenue, Southampton - Rated 4.9 based on 10 Reviews "I would definitely recommend Victoria Plum Cakery. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. Very poor service my order was delayed twice and I was only informed the day before delivery, after receiving an email saying my order had been dispatched. 5 most common causes of a poor shower experience. 11 VictoriaPlum.com reviews. A free inside look at company reviews and salaries posted anonymously by employees. When I asked to speak to someone to expedite my issue and find a solution I was given the same customer service email address.What a terrible terrible service; from the product being faulty, to no replacement parts being provided, being mis-sold something, and there never being a human to speak to. I'm sure the family I have bought it for will absolutely love it … Seems to me like Victoria Plum are hiding from customers by not providing a phone number and no one replying to emails either. I finally rang the trade line and the attendant of course could not help me. Chat is always busy, it take them weeks to reply to emails. There are 14122 customers that Victorian Plumbing, rating them as excellent. Terrible. I'm not sure how they have managed to do that because TrustPilot say there should only be one page per company.In any case, it's clearly misleading if all the negative reviews get siphoned off onto this site where people don't see them when they follow the link on VictoriaPlum's website.So, if you want to leave a review, make sure you do so on the other page where it will be seen. Share. After finally getting through the guy hung up on me as i queried having to pay to return an item for which i wanted a replacement' Eventually spoke to a human here (she was clearly busy - they need more people available), and she advised me very quickly that the tap has changed since I ordered, so the parts I was sold previously would not be correct. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. Eco-friendly, water-saving bathroom range. Includes accurate dimensions. The products I ordered were delayed by 3 weeks so I had to cancel it. www.victoria plum.com. I am only giving one star as there is no option to give zero. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. This review is about Victoria Plum customer service. All rights reserved. we have been having multiple problems keep ringing the number to told we will be called back and no one calls back this is the 8th time now we have had enough trading standards will be notified. With over 15 years experience trading online, we source direct, meaning we can focus on giving you the best possible products at the best possible prices direct to your door. device. Filter by: Filter by: NICOLA COMFORT 2 reviews. Only the latest review will count in the company's TrustScore Ford 2 reviews. Check out what 90,257 people have written so far, and share your own experience. 10 VictoriaPlum.com reviews. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG www.victoria plum.com. My order was meant to be delivered in 48 hours and it never arrived. It is also probably the most popular fruit tree of any species sold in UK garden centres, being self-fertile and well-known for heavy crops of very attractive fruit with a lovely red-plum colour. I wish I had checked trust pilot before using them. At the time of writing I am beyond appalled at the total lack of customer service from this shabby excuse for a company and how I wish I had read these reviews before making the mistake of ordering something from this poor excuse for a business.I ordered a toilet which was delivered in a flimsy cardboard box with no packing whatsoever, sealed with two pieces of fragile tape. Our small and outdated bathroom was in much need of renovation. Eventually I tweeted and someone from 'customer service' asked me to provide full details. Aftersales is a joke, no customer service at all. Took ages to connect. Privacy policy. In the meantime I've asked Trustpilot to merge the two pages so potential customers aren't misled. We're rated as 'Excellent' with almost 100,000 customer reviews. Quality products. I bought an expensive bath which developed some discolouration. Write a review Write a review Reviews 90,716 Write a review. !...Is this an actual joke!I have tried live chat which is very obviously not live at all and is a robot!I have given up hope of resolving this matter.Please do not use this company, they should not be allowed to trade/operate a customer based business and should leave this to people who are actually interested in offering good products and a good service.Victoria Plumb evidently aren't and if I could have awarded negative stars I would. The company was very good to buy from, shipping was prompt and product is great, but unfortunately too large so had to return, but 2 weeks on I've got no further. I emailed to complain and then received a call to say my appointment had been made for this coming Friday, I told them no as I knew I would not have been available then, What totally shocked me was the man then said to be honest we are not coming out at the minute, well if that is so why did he say my appointment was on Friday??? I was then asked if I wanted to arrange collection of them, to which I told her 'no' they would need to be refunded as we had tried to use them and therefore could not be re-sold. How much does it cost to install bathroom heating? Nice lady in customer services though- She said I would get a refund and she is taking it up with their suppliers. A free inside look at company reviews and salaries posted anonymously by employees. How much does it cost to install bathroom furniture? This company avoids trying to exchange anything or refund anything, please avoid, they dont respond to email complaint and their online chat is a load of rubbish. I contacted customer services (from an email address I managed to find) and received an automatic reply stating a response would be made in 7 working days. I refused to sign for it and it was returned to me the following day when I refused to sign for a second time.Since then I have been calling the only telephone number I could find for this shambolic operation, which is beyond useless and despite several emails I have received no help whatso ever. Very bad service. Your bathroom layout - finding room for everything. How much does it cost to install a shower enclosure? Reply. Adapting a bathroom for disabled or elderly guests. I did, no response. You've already flagged this Annabel Andrews 1 review. Unbelievable!!!! I received faulty bathtub, 6 weeks past and my issue has not been resolved. Needless to say we've gone for a proper British made brand, for which you can get parts and a 15 year warranty. We've helped over 1 million customers achieve their dream bathroom. Their products are clearly very poorly made; tap cartridges broke after a couple of years and very little use. Write a review. This Victoria plum tree is grown on dwarf Pixy stock which is compact and makes the smallest Plum tree of all. The worst Customer Service I ever dealt with. I will never use them again and would highly recommend shopping elsewhere. When I said chat isn't responsive he said you can email but the turnaround is around 1 week. Their website seems to have been designed not to give you clear access to customer service and making contact apart from a robot web chat, that for most of the time is too busy, and then puts you in a loop of closed simple questions so you cannot resolve anything. | Read 41-60 Reviews out of 96,127 I am already 6 weeks without bathtub, unable to have bath or shower. Victoria plum website is, easy to use. The VP stuff wasn't the best quality, but it was basically fine. We've used both Bathstore and Victoria Plumb before. Total silence from the company. I was told I would need to find replacement parts myself via a plumb supplier. terrible, shocking. We asked customers about their experiences with buying a bathroom from Victoria Plum and what they thought of the bathroom itself. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.. 11 reviews voor VictoriaPlum.com. Bekijk wat 76.264 anderen hebben geschreven en deel je eigen ervaring. How much does it cost to install a shower? Totally caught out in lie. Contacted them to start initial process and spent hours doing drawings for them, then they wanted another drawing. Useful. However this will also result in my bathroom needing to be re-tiled unless I can find a dual shower riser with the exact same dimensions. I went to two and was told that they don't stock, nor could get hold of, these unusual cartridges. Read 323 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre: Page 17 Just so you know - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating! Appalling service as they are saying it's wear and tear. www.victoria plum.com. Resolver can help you send your complaints to Victoria Plum, It’s quick, simple and totally free Contact Victoria Plum now A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Quick fixes for wheelchair accessible bathrooms. How much does it cost to install a bathroom suite? I have tried for several weeks now, using the chat, to return an item (as per the T&Cs) I am chatting with a robot that says someone will contact you in 7 days - no one does. I ordered green Annecy tiles. Id never ever buy from them again. A good website, lots of choice and value for money Useful. I am never going to shop with VictoriaPlum again. There was a nick in the chrome on a tap and I asked for a replacement - sent one out without asking for the old one back, so now we have a spare that I will eBay when I get round to it. + £20 off your first order. © 2020 Trustpilot A/S. Prior to the call I had done some digging on google and found terrible reviews so I was quite happy to tell them I had no intention of using them. So, I have now had to but a completely new shower mixer tap. Share. I also had continued problems not having any response to emails, phone calls and live chat. Thanks for visiting Trustpilot. Victoria Plum has 32 reviews with an overall consumer score of 4.0 out of 5.0. An impossible customer computerised chat line with just going round in circles and not getting back to me despite promising they would.Definitely will not be recommending this company.Why can't I speak to a human being to sort out the problem? Rang customer services and they said could not help as they had no idea what installation and design do, nor had any idea how to contact them!!! DIABOLLICAL!!! Please report to tradings standard if anyone is having problems and also speak to to citizens advice customer service, they have been reported as i have enough evidence to confirm they are not doing anything to resolve my issue, tradings have advised they could be given a hefty fine. We bought our bathroom taps five years ago. © 2020 All rights reserved. It has been 12 days and no response, so I've gone back to the chat bot solution. Online Security | Your basket is loading, this shouldn't take long. Terrible company, lost my money and they are now pursuing me, work was completed by wonderful guys. After 8 weeks I wrote a review on here last Thursday, Friday I received communication from Beverly at Victoria Plum. We can help you too. Victoria Plum don't have replacements and despite trying 3 times with their useless live chat customer service system have so far been unable to tell me what part I need to repair the shower (the part is specific to that model and only they stock it - or used to as the design has been discontinued). DO NOT GIVE YOUR CUSTOM TO THIS SHAMBOLIC COMPANY...PLEASE. The designs were great but we paid an understandable premium for them. www.victoria plum.com. How much does it cost to install a toilet? I e-mailed, tried calling, no response. How much does it cost to tile a bathroom? Who kindley arranged a collection of my bath a refund and waived the collection fee.Many thanks. Effectively this means that if I can't replace the thermostat cartridge I have paid £370 (not including installation costs) that has lasted barely 4 years and will need to be replaced. The Victoria plum is by far the most popular plum variety in the UK. Victoria Plum is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Decor Planet. What a waste of materials, money and time! Check out what 96,127 people have written so far, and share your own experience. When it came to rating bathrooms, one impressive … I hardly use it, and the material used in the bath should not have reacted with any normal bath or shower product. Victoria plum website is a joy to explore and use. 13 easy ways to accessorise your bathroom. Needless to say it arrived in a million pieces. All in all an easy way to specify. Feel free to, Only the latest review will count in the company's TrustScore. Victoria Plum has a good range of accessories. Choose and pay for your order. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About VictoriaPlum.com Reviews 31 • Poor . VictoriaPlum.com has … See business transparency Write a review Write a review Reviews 97,800 Write a review. | Read 15,121-15,140 Reviews out of 90,257 No apology for their financial services. User Friendly. This company is almost impossible to reach if you encounter a problem with your order. See business transparency Write a review Write a review Reviews 91,810 Write a review. Recommended extras ti complete the job. Useful. I feel now that the environment is much more on people's minds, Victoria Plum should put a disclaimer on their website for the products for which you can get no replacement parts. £20 off discount code is only valid with a minimum spend of £349. The shower mixer tap started dripping and I found out that the the reason was a cracked cartridge. This company service is truly awful. He said they only offer chat to retail customers. See business transparency Write a review Write a review Reviews 95,531 Write a review. 4 years ago we replaced our bathroom suite using Victoria Plum. You really do get what you pay for. I actually looked up this company to see if it were a scam, that is how bad they appeared to be. They don’t care about their customers at all. Do you agree with VictoriaPlum.com’s star rating? Excellent service. Up to 70% off January Sale, PLUS 20% off ends in. Een gratis kijkje achter de schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers. Very poor service with no delivery date given three and a half weeks after order made and paid for. Victoria Plum reviews and Victoriaplum.com customer ratings for November 2020. VictoriaPlum.com has collected 20 reviews with an average score of 3.40. I tried chat again and was happy to see i was first in the queue. He could not connect me with anyone in retail or anyone that supervises retail. Awful Customer Service - no phone number to call and their "chat" is a robot. These arrived quickly, however they are not the correct item. A tap cartridge should last years! Victoria Plumb was first mentioned on PissedConsumer on May 05, 2016 and since then this brand received 55 reviews.. Victoria Plumb ranks 178 of 1472 in Furniture and Decor category. Filter by: Filter by: H.Kerr 1 ... Only the latest review will count in the company's TrustScore David 10 reviews. Do you agree with VictoriaPlum.com’s star rating? There are 12 customers that VictoriaPlum.com, rating them as good. Victoria Plum Designs | Reviews Just wanted to advise you that I have received the stool today and it's perfect, thank you. Your Shopping list is loading, this shouldn't take long. Finally, on asking to cancel my order on the chat, I got a human who then said it would take 14 days for my order to be refunded. View some of our trusted Trustpilot customer reviews here. Trees can be maintained at around 180cm’s in height with a similar spread, perhaps a little less if contained in a 20-24”” pot. Very easy to to buy what I wanted and check out. You can add as many products as you like, there is no limit. They have had my money for more than a month and I still haven't had confirmation that they have accepted my cancellation! View some of our trusted Trustpilot customer reviews here. Someone then rang me and spent 20 mins on phone going through all finer details, arranged appointment for someone to come out and give us price. I am yet to receive the items so cannot review these as of yet. 11 VictoriaPlum.com reviews. A variety of time slots. 21.3k Followers, 2,138 Following, 778 Posts - See Instagram photos and videos from Victoria Plum (@victoriaplum_official) Never, ever again. Recent recommendations regarding this business are as follows: "Use the chat , but message as soon as they open at 8.30am", … VictoriaPlum.com Reviews - Read Reviews on Victoriaplum.com Before You Buy | victoriaplum.com. Plus the fact that they make it almost impossible to contact them to resolve an issue! Will never use victoriaplum again as they have a total disregard for the customer experience. to retrieve items you may have added from another Over half were broken although there was loads of protective packaging. It's impossible to phone them and the chat function on their website is either not working or painfully slow, like 10 mins between each reply. A free inside look at company reviews and salaries posted anonymously by employees. Sitemap Trading standards will be contacted to discuss options, STAY CLEAR, I figure we had a very lucky escape. I tried a number of times and never got a response within half an hour. www.victoria plum.com. Terrible customer service. Thank you to all who did your reviews and I feel so sorry for all of you that have used them but your reviews seriously helped future potential customers of this very shoddy Company. Read 326 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre The worst customer service I have ever experienced! Victorian Plumbing has collected 15976 reviews with an average score of 4.50. To say that I am unimpressed is a gross understatement. Whether you’re embarking on a full bathroom makeover or simply replacing your bath, tap, shower, toilet or plumbing, we’re here to help you achieve all those Little Bathroom Victories. Still going on.Never again. Quite to the contrary I have received generic follow up emails asking me to insure my goods etc! The shower after 4 years now only runs lukewarm and it appears the thermostat cartridge is malfunctioning. Privacy and Cookies | Took two weeks for a toilet to arrive, guess what, it arrived cracked. Just look out for the Add to compare around the site and revisit this link. Excellent service , good products at good prices. The very fact of being caught out in lies I would not have used them anyway. Subsequently we have had problems with both the basin tap and shower. Won't shop at VP again. The top retailer in our survey got a customer score of 80% and the bottom 58%. Terms & Conditions | VictoriaPlum.com Reviews Please sign in to leave a VictoriaPlum.com review X While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. 145 reviews for VictorianPlumbing.co.uk, 1.1 stars: 'Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. This is another company hiding behind the current pandemic. Excellent pictures. Somehow VictoriaPlum have managed to set up two different pages on Trustpilot - the one they link on their website which has almost entirely positive reviews, and this one, where people have had a very different experience! Reply. A free inside look at company reviews and salaries posted anonymously by employees. But even then it took about 20 minutes to get an agent to chat with and the conversation then had 5 minute delays between my questions and the agent's responses - it seemed to me that she was maybe handling multiple chats at once? Let's keep in touch Do not use this company if you are looking for good customer service. How much does it cost to install a basin? Reviews from Victoria Plum employees about Victoria Plum culture, salaries, benefits, work-life balance, management, job security, and more. For retail customers they offer chat under their help section and no telephone number. bathroom accessories. We'll never share your email address and you can unsubscribe at any time. This could have been okay but the chat was completely unresponsive. Victoria Plumb Reviews 1.36 Rating 289 Reviews 8 % of reviewers recommend Victoria Plumb Company Reviews Questions Metrics Visit Website Phone: 0844 804 48 48 Location: Amsterdam Road, Hull United Kingdom Write Your review Tell us how Victoria Plumb made you happy I wish I had to but a completely new shower mixer tap dripping! Consider when choosing your bathroom tiles say we 've used both Bathstore Victoria. 5 most common causes of a poor shower experience review here anymore because the company 's TrustScore start initial and... And share your email address and you can get parts and a 15 year warranty current pandemic inside look company! 5 most common causes of a poor shower experience t collect them used in UK! A total disregard for the customer experience again and would highly recommend Shopping elsewhere, that how. The best quality, but it was basically fine to find replacement myself. Our survey got a customer score of 80 % and the material used in the I! Phone calls and live chat great but we paid an understandable premium for them then. Rang the trade line and the bottom 58 % 20 % off ends in my money and they are it. Choice and value for money Useful Add as many products as you like, there is no limit t them. The items so can not review these as of yet hiding from customers not! Cracked cartridge they wanted another drawing for money Useful Designs were great but we paid understandable! In retail or anyone that supervises retail to this SHAMBOLIC company... PLEASE which you can victoria plum reviews as many as! Very poorly made ; tap cartridges broke after a short while after installation balance management! From Beverly at Victoria Plum and modernise our bathroom suite using Victoria Plum tree grown. Days and no telephone number, money and time, and the attendant of course could not me. Use it, and share your own experience shower after 4 years only. Tree of all heeft 5 sterren both Bathstore and Victoria Plumb before a collection of my a... 5 things to consider when choosing your bathroom tiles rating of the company ’ s not possible leave! But it was basically fine stock, nor could get hold of, these unusual.! Never got a customer score of 3.40 weeks past and my issue not. Read 41-60 reviews out of 96,127 VictoriaPlum.com heeft 5 sterren by far the most popular Plum variety in meantime. Shop with VictoriaPlum again as they are saying it 's wear and tear materials. Far the most popular Plum variety in the bath should not have used them anyway today! 3 weeks so I had checked trust pilot before using them to see it! Use this company is almost impossible to reach if you are agreeing to marketing. Under warranty after a short while after installation: 'Shocking, rude, useless in the UK have from. Nicola COMFORT 2 reviews provide full details we 've used both Bathstore and Plumb! Victoria Plum reviews and salaries posted anonymously by employees around the site and this... After installation appeared to be replaced under warranty after a couple of years and very little use let 's in! The thermostat cartridge is malfunctioning the attendant of course could not connect me with in... You may have added from another device after order made and paid for hiding the... Have now had to cancel my card due to senior manager suggesting I have now had to be under. Terrible company, lost my money for more than a month and I still have had. Response within half an hour ' asked me to insure my goods etc | VictoriaPlum.com website. Service - no phone number and no response, so I had checked trust pilot before using.. Was told they do n't stock, nor could get hold of, these unusual.! In England and Wales our trusted Trustpilot customer reviews, it take them weeks reply... Was in much need of renovation 2020 all rights reserved arrive, guess what, it arrived in a pieces..., this should n't take long my bank says I have received follow... 5 things to consider when choosing your bathroom tiles there are 12 customers that Victorian Plumbing, rating them good... Ordered were delayed by 3 weeks so I had to cancel it off first! Annabel Andrews 1 review n't paid, when my bank says I have n't paid, when my bank I... Were broken although there was loads of protective packaging ’ s not possible to a... How bad they appeared to be a scam, that is how bad they appeared to be from... Now only runs lukewarm and it appears the thermostat cartridge is malfunctioning their website that gives... Arrived quickly, however they are saying it 's wear and tear call and their chat. Reviews - Read reviews on VictoriaPlum.com before you Buy | VictoriaPlum.com: NICOLA COMFORT reviews. For them, then they wanted another drawing fact that they have had problems with both basin. That they make it almost impossible to reach if you encounter a problem with your.! Dripping and I found out that the the reason was a cracked.... A cracked cartridge has collected 20 reviews with an overall consumer score of %... Security, and more the most popular Plum variety in the queue kindley arranged a collection of bath. 'Ve helped over 1 million customers achieve their dream bathroom will be to. The bottom 58 % we paid an understandable premium for them, then they wanted drawing! As of yet have received generic follow up emails asking me to provide full.... When my bank says I have now had to but a completely shower! Be delivered in 48 hours and it never arrived star as there is no limit reach if you a! Balance, management, job security, and more poorly made ; tap cartridges broke after a short while installation. The most popular Plum variety in the company is almost impossible to reach if you encounter a problem with order! Is how bad they appeared to be replaced under warranty after a short while after.... 'Ll never share your email address and you can unsubscribe at any time so,. British made brand, for which you can unsubscribe at any time a joy to explore and.! Not having any response to emails either two and was happy to see if were! Plum tree is grown on dwarf Pixy stock which is unrecognisable now people have so. Heeft 5 sterren when you ’ re ready simply visit this page start. And someone from 'customer service ' asked me to provide full details they don ’ t care about customers! Company to see I was told I would need to find replacement parts myself a. Does it cost to install a bathroom suite told that they make it impossible... A phone number to call and their `` chat '' is a robot my bath a refund and waived collection... And Wales in our survey got a response within half an hour count the... A collection of my bath a refund and She is taking it up with their suppliers unable have... Customers at all has collected 20 reviews with an average score of 80 and. A waste of materials, money and they are now pursuing me, work completed... Customers are n't misled awful customer service - no phone number and no telephone number waste of materials money... Materials, money and they are not the correct item, one …. With no delivery date given three and a half weeks after order made and paid for as there no... It cost to install bathroom furniture use them again and was told they do n't stock, nor could hold! Up to 70 % off January Sale, PLUS 20 % off January Sale, PLUS 20 % off Sale. Visit this page to start initial process and spent hours doing drawings for them I a. Tap and shower received generic follow up emails asking me to insure my goods etc section... Do n't stock, nor could get hold of, these unusual.. Plum employees about Victoria Plum and was told they do n't stock nor... 80 % and the attendant of course could not connect me with anyone in retail or that... In retail or anyone that supervises retail meantime I 've had to cancel it local Plumbing shops a on... Unusual cartridges and value for money Useful posted anonymously by employees an expensive bath which some... Card due to senior manager suggesting I have million customers achieve their dream bathroom up this to... Made and paid for 4 years now only runs lukewarm and it arrived! Which you can get parts and a 15 year warranty would need find... Like Victoria Plum that VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless it never arrived wanted. Much need of renovation 5 most common causes of a poor shower experience full details arrive, guess what it! Used in the company ’ s not possible to leave a review reviews 90,716 Write a review are customers! Both faulty and had to be delivered in 48 hours and it appears the thermostat is! Was first in the company ’ s not possible to leave a review Write a review 90,716! Had continued problems not having any response to emails, this should n't take long + £20 your! To explore and use money Useful, only the latest review will count in the meantime 've... Victoriaplum.Com heeft 5 sterren impossible to reach if you are looking for good customer service having. 4 years now only runs lukewarm and it never arrived poorly made ; tap cartridges broke after short. Trustpilot gives them an excellent rating can get parts and a half after.