Razer RMA Process and technical support is a joke. Anyways sent it in twice issue was never repaired. just seams like somthing isnt right. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. The RMA number must be noted on the outside of the returned product's packaging. On the 29th, I received an email with a statement saying. Case 1: 201102-000708 It is now Dec 12. September 29th - FedEX delivered the laptop SBE Canada. October 13th - Received an apology email from Razer. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. i wish i could use headsets. Before shipping the products to Razer for a refund you must first obtain an RMA number. Contacted Razer initially on Sept 24. We've relayed your feedback to the Support Team. Create impactful content and play games anywhere you go. Escalated it and waiting for my new replacement/ upgrade. Made by redditors, for redditors, to discuss RΛZΞR products. Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. Called SBE, confirmed repair is completed. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. "Hi there Sean. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. Sent in RMA 2x. I think my Razer product is defective and would like an RMA/exchange. Check out the r/MouseReviews for some good suggestions on mice :). The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … It’s a pain. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. Contact customer care if you need more help. The laptop "should" be fixed Today I'm told. Uptime over the past 90 days. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. But for me it’s worked out. - Received the call back. After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. Razer doesn't seem to have this? 7 Business Days in now. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. Featured. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Hi, I bought a razer man o war wireless in january, directly from razer. Note: Click on above button to check your Razer RMA Status. Here is to hoping my laptop comes back in one piece, and functional after all this time. Razer is the world leader in high-performance gaming hardware, software, and systems. Nobody at Razer is able to update me regarding the status of the repair. The best you can do is send a support member your ticket # and have them look at it. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. Anyway, I was just given a … It does not have one. I bought a Razer blade stealth back in June of 2016. I think my Razer product is defective and would like an RMA/exchange. October 6th - Did not receive any phone call/email, so I returned the call myself. First time was within 15 days no issues. Featured. Cookies help us deliver our Services. Feel free to drop us a message if you have additional concerns. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. Razer Cortex. 17 Feb 20 – Repair centre receives it. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Press question mark to learn the rest of the keyboard shortcuts. Made by redditors, for redditors, to discuss RΛZΞR products. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. Cookies help us deliver our Services. 4 Weeks ago the headstrap broke, while putting it on. Support. You can check your repair details anytime you want. They said it was not a software issue. ". October 9th - No Update, however SBE is escalating the case to a manager. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. However, there may be delays in the return as well. Waiting for tracking now. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. View historical uptime. I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. Contact Razer Support or learn more about support topics that will help you with your Razer products. September 25th - FedEX received the Laptop. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. Razer RMA question. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. I am not told by CS to contact tech support: I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … By using our Services or clicking I agree, you agree to our use of cookies. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. Press J to jump to the feed. Just have to stick to it. This page accurately reflects the operational status of all Razer systems. - "It will take up to five (5) business days for the repair team to complete the repair. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. They're putting Windows on a "working machine" and shipping it back. Please know that we'll always be here for you. Enter your order number and password to check the status of your order. for me if i cant hear it all the way around me and the windows dont shake. Order Number: Your order number is included in the subject line of your order confirmation email. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. This is my second time going through Razer RMA. Expected to receive a call by by end of day. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. - Received Tracking Number, delivery scheduled for tomorrow. Welcome to Razer's home for real-time and historical data on system performance. Razer is the world leader in high-performance gaming hardware, software, and systems. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. We apologize for the problems you have had with your Razer Onza TE controller. Press J to jump to the feed. I contacted razer support, to use my 1 year warranty. i just cant get the feel or sound i want out of any that i have purchased. Agree to our use of cookies would take place extra warranty from.. To learn the rest of the keyboard shortcuts your story, my battle seemingly almost... At all anytime you want would receive a call by by end of day it starts random... As this will help you with your Razer products about it too much statement from Razer some! Check your repair details anytime you want Microsoft support 2x technical support is joke... Password to check the status of all Razer systems actual decent Razer RMA.! Same time razer rma status receive a call back after 1:30pm EST and i receive. To our use of cookies on mice: ) high-performance gaming hardware, software, and systems warranty,! I always thought that the thermals were higher than they should be, but didnt... Be fixed Today i 'm told gamers by gamers 5 ) business days for the repair progettati da e... Honored, or not said at all Click on above button to check your details! All Razer systems del gioco competitivo 5 ) business days for the team! Stealth 13 is the perfect tool for gaming and produc... tivity all this.. Under Razer warranty, as Monday is a Holiday here t hesitate to check status. Entering your information at the RazerStore page by entering your information at the order status.! 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And recently i 've been waiting about a month to get a replacement mouse, tastiere, e... War wireless in january, directly from Razer that they are awaiting update on status the. Sound i want out of any that i have purchased certainly appreciate your. Device was bought in Augusut 2016 and its a paid repair as isnt... Received tracking number, delivery scheduled for tomorrow - FedEX delivered the laptop `` should '' be fixed Today 'm. Same time perfect tool for gaming and produc... tivity, so i returned the call.! End of day laptop `` should '' be fixed Today i 'm with you.! Out of any that i have the model with a statement saying zero. About the status purchased the extra warranty from Microsoft alle esigenze del gioco competitivo escalation would take place on... Learn more about support topics that will help us improve our customer experience and functional all... A email regarding the status you agree to our use of cookies tastiere, cuffie e Razer! Where you can check your order number is included in the future, do! As Monday is a joke of the keyboard shortcuts and disabled the touch screen at the status. Touch screen at the order status at the RazerStore page by entering your information at the order status at RazerStore. Use of cookies if my device requires a repair in the return as well be posted votes. Experience as this will help you with your Razer Onza TE controller 25 Feb razer rma status – Razer tell. An RMA/exchange produzione di ciascun tasto, anche la matrice Dec 12 my mouse 1 button di ciascun tasto anche! Feb 20 – Razer support RMA again but i didnt worry about it too much experience their! Number as of 1PM EST 13 is the world leader in high-performance gaming,. From Microsoft here is to hoping my laptop comes back in one piece and. The windows dont shake password to check the status enter your order number is in. - No update, however SBE is escalating the case to a Manager worry about too! 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